2023 U.S.-Booked Air Volume: $70 million
Primary Airline Suppliers: American, Delta, United
Primary Hotel Suppliers: Hilton, Hyatt, Marriott
Primary Car Rental Suppliers: Avis, Budget
Primary Global Online Booking Tool: SAP Concur
Primary Global Expense Supplier: SAP Concur
Primary Global Payment Supplier: American Express
Primary Global Travel Risk Management Provider: International SOS
Consolidated Global TMC: Amex GBT
Salesforce implemented a New Distribution Capability pilot with American Express Global Business Travel and American Airlines in 2023. That led to a fuller rollout in 2024, bringing other partners into the project, including global booking and expense tool provider SAP Concur and United Airlines. As of July 2024, Salesforce was booking 14 percent of American Airlines fares and more than 30 per cent of United Airlines fares through NDC connections. About 35 percent of those bookings reflected savings against EDIFACT fares, and the initiative is projected to reap $1 million of savings annually for the customer relationship management software provider.
In April 2024, Salesforce launched an internally built dashboard that allows travelers to monitor their individual carbon footprints, intended to guide them toward more sustainable travel decisions. The launch followed a six-month pilot with small groups of employees. The dashboards are based on a customized API combining booked and invoiced data from Amex GBT. They contribute to a target of cutting business travel-related carbon intensity by at least 50 percent by 2030. Business travel accounts for 10 percent of Salesforce’s carbon emissions.
Although U.S.-booked air volume jumped from $48 million in 2022 to $70 million in 2023, Salesforce does not anticipate returning to pre-pandemic travel levels for several years. Employee numbers remained level year over year at 73,000 in 2023, while revenue grew 11.5 percent to $34.9 billion.
Over the past year, Salesforce became one of the earliest customers of Amex GBT’s global accessibility solution for helping travelers with visible and invisible disabilities.